Effective date: August 26, 2026
CamelBak permits eligible merchandise to be returned for any reason during the 30 days following carrier-confirmed delivery. Exchanges are also supported. Contact customer care before mailing anything so we can issue instructions and the appropriate return label.
Opening a return
Tell us the order number and the product involved. Return the merchandise and included components in substantially the condition received, allowing for reasonable handling needed to evaluate it. Follow the packing and authorization instructions so reservoirs, drinkware, packs, and small components are protected in transit. No restocking fee is charged on an eligible return.
Who pays the return cost
The merchant pays return transportation for eligible requests, including a simple change of mind, and supplies a free prepaid return label. The same merchant-paid label is provided for merchandise delivered damaged, defective, incorrect, incomplete, or missing a component.
Exchanges
Ask customer care for an exchange within the same 30-day window. We check the requested replacement when the exchange is processed. If an identical or suitable replacement is unavailable, we may refund the original merchandise to the original payment method and invite a new order.
Receipt, inspection, and refund
We inspect returned merchandise after it reaches us. Once approved, the refund is issued to the original payment method. Banks and card networks ordinarily need 5–10 business days after issuance to post the credit to the account.
Cancelling before shipment
Contact us before shipment if you want to cancel. We will cancel when fulfillment has not made the package irreversible. Once it has shipped, cancellation is unavailable; use the return process after delivery.
Products outside ordinary change-of-mind returns
Customized merchandise, clearance or Final Sale products, gift cards, and opened intimate or hygiene-sensitive goods are excluded from ordinary no-reason returns. These exclusions do not reduce any remedy for products delivered damaged, defective, incorrect, incomplete, or missing parts.
Merchant contact record
Brand/store name: CamelBak
Contact email: Support@CamelBek.shop
Contact telephone: 3109042166
Physical business address: 371 E Boulevard Ave, Bismarck, ND 58501, United States