Updated: August 26, 2026
The answers below summarize ordering, delivery, and after-sale service at CamelBak.
How is an order confirmed?
A confirmation is sent to the email supplied at checkout. Check spam or junk folders and contact us with the order details if it does not arrive.
What currency and cards are accepted?
Checkout is in USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards.
How long is order processing?
Processing takes 1–2 business days. Orders placed after 5:00 PM Pacific Time (PT), on weekends, or on holidays enter processing on the next business day.
How long is carrier transit?
Standard transportation ordinarily takes 4–6 business days after dispatch. It follows and does not include the separate 1–2-business-day processing period.
Is shipping free?
Yes. Standard shipping is free on every United States order, with no minimum purchase. The store does not ship outside the United States.
Will I get a tracking number?
Yes. We send carrier tracking when the package ships. A first scan can take a short time to appear.
Can I cancel before delivery?
Ask before shipment and we will attempt to cancel while fulfillment remains reversible. Once shipped, the order must follow the return procedure after delivery.
What is the return window?
Eligible products may be returned for any reason within 30 days after carrier-confirmed delivery. The merchant provides a free prepaid return label and charges no restocking fee.
Can I exchange a product?
Yes. Request an exchange within the 30-day window. Completion depends on replacement availability; customer care will explain the resolution.
Who pays return postage?
The merchant pays eligible return shipping for both change-of-mind requests and merchandise that is damaged, defective, incorrect, incomplete, or missing a component.
When will the refund post?
After receipt and inspection, an approved refund goes to the original payment method. Banks and card networks generally need 5–10 business days after issuance.
Are there ordinary-return exclusions?
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are excluded from ordinary no-reason returns. Remedies for damage, defect, incorrect shipment, incomplete goods, or missing parts remain available.
Are taxes always zero?
No. Sales or transaction taxes are collected whenever applicable law requires them.
How do I contact the store?
Email Support@CamelBek.shop or call 3109042166 Monday to Friday, 9:00 AM–5:00 PM Pacific Time (PT). Written correspondence may be sent to 371 E Boulevard Ave, Bismarck, ND 58501, United States.
Merchant contact record
Brand/store name: CamelBak
Contact email: Support@CamelBek.shop
Contact telephone: 3109042166
Physical business address: 371 E Boulevard Ave, Bismarck, ND 58501, United States