Contact Us

Effective date: August 26, 2026

Use the verified information below to reach CamelBak about bottles, reservoirs, hydration packs, components, compatibility, orders, shipping, returns, exchanges, payment questions, or privacy requests.

Customer-care channels

Brand/store name: CamelBak
Email address: Support@CamelBek.shop
Telephone number: 3109042166
Physical address: 371 E Boulevard Ave, Bismarck, ND 58501, United States

Support hours

Monday to Friday, 9:00 AM–5:00 PM Pacific Time (PT). Messages arriving outside those hours are reviewed on the next business day.

Information to include

Provide the order number when asking about a purchase and identify the affected product or component. Do not send a complete card number or account password by email. Mail a return only after support supplies instructions and a prepaid label.